1. There are several different formats (emails, letters, reports, slides, and more) we will study this quarter. How important is the format in connecting with an audience?

Defend your answer with relevant support.

2. Consider a time when the way a message was delivered to you made a difference.

What were your expectations about the message?

3. How were your expectations influenced or changed by the manner the information was delivered to you?

4. Based on the experience you just wrote about, would you change the manner you present a message to someone else in future communications?

Why or why not?

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