Pick a product or service at an organization with which are familiar that you believe should be improved on.

Write a 1,050- to 1,400-word paper that includes the following:  

• Describe the company and the product or service that is being analyzed.  

• Define statistical process control.  

• Explain how statistical process control process may be used to improve the product or service quality.  

• Identify and explain at least two quality tools that you would use to quantify the quality improvement.  

• Explain why process capability is important and describe one way the company may measure its process capability of the product or service chosen.  

Cite your references. 

Format your paper consistent with APA guidelines.